Return & Refund Policy

At Grow Electronics, we want you to be satisfied with your purchase. Please review our return policy carefully before placing your order.

7-Day Return Policy

Eligible products may be returned within 7 days of delivery.

To request a return, you must contact us at info@growelectronics.com within 7 days of delivery and receive return authorization before sending the product back.

Returned products must include all original accessories, components, manuals, and packaging supplied with the order and must not be damaged, altered, or show signs of unreasonable use.

Restocking Fee

All approved non-defective product returns are subject to a restocking fee based on the condition of the returned item:

• 10% — item is unused or like-new, with all original accessories and packaging included and no signs of use.

• 15% — item shows light or normal use (e.g. minor cosmetic wear, screen protector removed) but is fully functional with all accessories included.

• 25% — item shows noticeable wear, is missing minor accessories, or otherwise shows signs of use beyond light testing.

The applicable restocking fee will be determined by Grow Electronics upon inspection of the returned item and deducted from the amount refunded.

Grow Electronics may open product packaging before shipment in order to install software, apply filtering or device-management settings, configure the product, perform testing, or otherwise prepare the device for the customer. Therefore, the condition of the original factory packaging does not by itself determine which restocking fee tier applies.

The restocking fee will not apply when Grow Electronics determines that the return is due to:

• A defective product;

• Damage that occurred before or during delivery; or

• An incorrect product shipped by Grow Electronics.

Products that are damaged, altered, missing accessories or components, or show signs of unreasonable use beyond the 25% tier described above may be subject to additional deductions or may not be eligible for return.

Configured Products and Services

Certain products sold by Grow Electronics are configured, filtered, activated, customized, or loaded with software before shipment.

Any separately charged setup, configuration, activation, licensing, filtering, software, or service fees are non-refundable unless the applicable service was not provided or otherwise required by law.

App Compatibility

Grow Phones run approved apps that are reviewed for compatibility, and we cannot guarantee that every app will work perfectly on a managed device. If a specific app is essential to you, please contact us before ordering so we can confirm it will work. Returns are handled under this policy, including the restocking fee.

Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged in transit, or different from what you ordered, please contact us at info@growelectronics.com as soon as possible.

After reviewing the issue, Grow Electronics may provide an appropriate repair, replacement, or refund. If we determine that the product was defective, damaged in transit, or incorrectly shipped, Grow Electronics will cover reasonable return shipping costs when a return is required.

Return Shipping

Customers are responsible for return shipping costs for returns that are not the result of a defect, shipping damage, or an error by Grow Electronics.

Original shipping and expedited shipping charges are non-refundable unless the return resulted from an error by Grow Electronics.

Refunds

Once we receive and inspect the returned product, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method, less the applicable restocking fee (10–25%, based on condition) and any other applicable non-refundable charges or permitted deductions.

Please allow several business days after a refund is issued for your bank or payment provider to process it.

Subscriptions and Services

Subscription and service fees that have already been charged are generally non-refundable unless otherwise required by law.

Cancellation of a subscription prevents future renewal charges but does not automatically provide a refund for previous subscription periods.

Manufacturer Warranties

Some products may include a manufacturer's warranty. Product defects occurring outside our 7-day return period may be covered by the manufacturer's warranty or another warranty specifically provided with the product.

Contact Us

To request a return or for questions regarding a refund, please contact:

Grow Electronics
Email: info@growelectronics.com